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FAQs

Do you offer custom orders?

Absolutely!  I love making custom creations for my clients! Send me an email (epiphanyprops@gmail.com) or message me through the Memorable Epiphanies Etsy Store with your request.

 

What is the current production and delivery time?

All items are custom made per your order request once order and payment is received in full.  Please allow 6-9 business days for your order to be shipped. If an order will take longer than expected, I will contact you immediately.  Once your order is shipped, you will be notified what the Delivery Confirmation Number (for domestic orders) or Customs Number (for international orders) is.

Once your order is shipped, estimated delivery of product to your mailbox is 3-7 days for domestic orders and a minimum of  3-4 weeks for international customers. This is just an estimate and can vary depending on the USPS or customs/postal service for your country…..for this reason, delivery dates CANNOT be guaranteed.

*Memorable Epiphanies is not responsible for any fees in which international customers may have to pay to claim their package; including applicable duties, taxes, and customs fees assessed by your customs agent/postal service.

**The READY-TO-SHIP items will ship the same day of full payment IF ORDER AND PAYMENT RECEIVED BY 11AM (mountain time)….if received after 11am, item will ship the next business day.**

 

What payment methods do you accept?

All orders are processed through the Memorable Epiphanies Etsy Store where payments are made only via PayPal. Don’t have a PayPal account? All major credit cards and debit cards are accepted via Paypal even if you do not have a PayPal account.

 

Can I cancel/return my order?

Due to the custom nature of Memorable Epiphanies’ products, ALL SALES ARE FINAL. However, Customer Service is a priority of mine. If you have any issues or concerns with your product(s), please contact me directly through the Memorable Epiphanies Etsy Store. Any errors on my part will be immediately corrected.

**Please note that colors may vary slightly from picture due to current yarn dye lots, computer monitor projections/resolution and photo lighting.**

 

Do you offer wholesale?

At this time we do not offer wholesale prices.

 

**Please note that colors may vary slightly from picture due to current yarn dye lots, computer monitor projections/resolution and photo lighting.**

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